Terms and Conditions

When you use and provide information to us through our Services, you accept and consent to our processing of your information in accordance with this Privacy and Cookie Policy, our Website Terms of Use and Customer Terms and Conditions.

RSL Customer Terms

Our quote

Our-taxation (unless specified otherwise) doesn't include customs duties, port fees, including (but not limited to) demurrage, inspections or any fees or taxes to be paid to government agencies or agencies.

Our quote is valid for 30 days from the date of issuance.

Entry or exit to rooms, stairs, elevators, or doorways are not sufficient for the free movement of goods without mechanical equipment or structuralchanges,

The road or driveway is not suitable for our vehicles and/or containers to load and/or unload within the limit of x 30 meters from thedoorway.

You must pay parking or other fees (including fines unless you have agreed to a conditional suspension of parking restrictions) to provide services on yourbehalf.

For this Agreement, parking fines for illegal parking caused by our negligence are not a fee or a fee, and you are not responsible for paying them.

There are delays or events beyond our reasonable control that increase or expand the resources or time allotted to perform the agreedwork.

You agree to pay any reasonable costs arising from the above circumstances—your obligations and guarantees.

Work not included in the offer.

If we do not agree in advance and do not confirm the agreement by email or text, we will not:

Disassemble or collect furniture of any kind

Disconnect, reconnect, dismantle, or assemble appliances, fixtures, fittings or equipment.

Take or lay the adapted flooring

Move items from the attic if they are not properly lit and covered with flooring and secure access.

Move or store any items excluded under the item.

Disassemble or collect garden furniture and equipment, including, but not limited to: sheds, greenhouses, garden shelters, outdoor gaming equipment and satellite dishes, or move paving tiles, planters and the like.

Our employees are not entitled or qualified to do such work. We recommend that you perform these services separately.

If the pieces of furniture were made on the spot, it is expected that, unless otherwise stipulated, these items will be dismantled before we arrive.

If any doors or windows etc. need to be removed, this should be done before our arrival.

If otherwise not agreed, items will be removed from dressers, cabinets, cabinets, storage cabinets, etc.

Any items requiring disassembly will be made at the discretion of the driver - we are not responsible for damage to furniture, which we collect as certain furniture is not intended for disassembly and assembly.

If we do not have the right tools for dismantling, the customer is obliged to deliver them.

If pre-agreed prices are based on direct access to all items that require relocation

Weight

All vehicles we use have certain weight restrictions. You must provide us with an accurate list of what you need to move to calculate the total weight of the things that will be loaded into the van.

Quotes

Adoption data form the basis of the proposal. If you have any additional positions, please let us know. Remote offers are based on data provided by the customer.

Any additional items to be moved are at the driver's discretion and subject to additional costs. Any undescribed access or parking problems are also open for extra payment.

 Information provided by you.

You guarantee that any information you have provided to us and on which we have reasonably relied on evaluating any proposal or assessment of the resources required to do the work is accurate.

Customers are responsible for paying extra cash if the booking exceeds the time booked for the hourly pay of the driver for extra time is displayed on the price offer page at basic prices and the electronic confirmation you receive when booking.

The driver will tell you when your booking will exceed the booked time. At this point, if you confirm that you want the driver to continue and complete the booking, any extra money for extra time must be paid in cash to the driver at the end of the work.

Customers are responsible for paying extra cash if they have not specified the appropriate board for the ladder in their booking and subsequently require the driver to carry goods up/down the stairs. The ladder fee is clearly visible in the Offer Form, and you need to choose in this regard before you can continue booking. One flight of stairs is six steps.

The area between the flight of stairs means its completion. As an example - on one floor can be as one, and two flights of stairs.

Customers are responsible for paying for the booking along with the extra overtime pay after the booking. If drivers are required to wait for such payment, their half-hour booking will apply for the full extra time they have to wait.

Record calls

Sometimes calls can be recorded for educational purposes. We reserve the right to use these records in the event of a bad dispute.

Feedback

For each transaction, you can, if you like, evaluate the service provider by leaving a review on our website, and can leave one review on the reservation.

You are not allowed to threaten your service provider with negative feedback to obtain goods or services not included in the original quote for work.

In the case of negative feedback left to the service provider, the RSL reserves the right to investigate the circumstances surrounding such feedback and to modify or not publish feedback if it is deemed to be unreasonable negative feedback.

In the event of a dispute (internal or legal) between the client and the service provider, feedback will not be published until the dispute is resolved.

Fees

When you book with us, you only book one trip. If you want a driver to make more than one trip for you, you can add this to your booking using the "add a stop" option to keep this in the quote you receive. Also, you can ask the driver to do it on the same day. However, he will charge you for stopping for each additional trip and mileage for additional mileage.

Payment

The Service (and any Equipment Supplier) cost will be in line with the arrangement and confirmed by RSL Man and van.

The cost of any Services will be calculated based on the amount of time the Service Provider will have to spend on the Service.

Applicable service rates will be reported in the quote offered to you.

Payment is made in the amount of 35% of the booking amount (further - deposit) or the full amount of the booking after adopting the contract.

The payment of the deposit must be made by mail, telephone, website or must be paid by credit/debit card or bank transfer (if applicable).

You will receive confirmation of payment by email (save this confirmation, which will help avoid misunderstandings in case of a clear error).

The remaining 70% payment can be paid by mail, phone, website, credit/debit card, bank transfer (if applicable) or cash to the driver after the job.

If such payment is not completed, we reserve the right to refuse to remove it until such payment is received.

For all the amounts that we are overdue, we will accrue interest daily, calculated at 3% per year above the current base rate of the Bank of England.

All discussions regarding payment should be with the Authorized Representative of the Company, not with the Personnel carrying out the removal or storage.

We reserve the right to deduct any expenses that may be owed to you, any amounts owed to us from you in connection with the contract or any other contract between you and us.

In some cases, we may need to charge you more than we have agreed. This can happen for several reasons, particularly where:

The services that you require additional and have not been specified in the quote. This can be an extra amount of work: additional services that you need or materials.

If the Supplier must charge you a larger amount than has been agreed upon, then the Supplier will seek your consent for the additional amount you will have to pay before continuing to provide the Services.

If the Supplier visits your property to carry out the work.

You must contact the driver or RSL Man and van at the agreed time and date and you cannot cancel the Services after the arrival of the provider.

If you are not present at the collection address or no person has been assigned by you is present the provider has the right to withhold up to 50% of the order amount to cover the travel expenses of the provider and other expenses incurred as a result of participation in the performance of the order.

Payment by a third party.

If it has been mutually agreed that a third party pays our fees, and this is not paid within 14 days of the date set for the payment you will agree to pay the total costs in this regard.

Cancellation

If you cancel your booking more than 7 business days in advance, we will refund you all card payments in full. If you cancel in less than 7 business days before boarding time, there is a cancellation fee of the deposit.

There is no "cooling off " period after booking, and our cancellation policy applies immediately after the booking has been confirmed.

If you cancel within 24 hours of starting your booking, you will not be refunded the money paid.

If you decide to freeze (defer) your booking and subsequently ask to cancel it later, please bare in mind that it will be cancelled following the original booking and date.

You cannot freeze (defer) your booking on the same day it is due to take place, and we need a 24-hour notice to delay any booking. If you request a freeze on your booking on the same day that it is due to take place, please bare in mind that this will be considered a cancellation.

Any frozen booking will need to be re-activated and used within 3 months of the freezing date of the booking.

If your order cannot be carried out in advance due to issues with the size of the van or other unforeseen problems that are beyond the driver's control, you will be charged for the cancellation in the form of the deposit.

If nobody – i.e. the customer or their representative is not present or has made contact, the driver must take a picture of the collection/delivery as proof of attendance. In the event of a subsequent dispute, the driver will rely on his photographic evidence to confirm his participation in the booking.

If you defer or cancel this Agreement, we reserve the right to charge you a reasonable fee for deferral or cancellation following the volume of notices.

Presentation of cargo for transportation

The shipper or his representative is obliged to meet the executor of the works, show the parking space, provide the transported cargo and discuss the details of the loading in the car. (a delicacy of things and furniture, route from the place where to pick up the car)

Changes in terms of cargo transportation, including changing the address of delivery of cargo (redirection), in the way of the route is agreed with the transport and the driver.

The shipper or his representative has the right to accompany the cargo in the cockpit of the cargo vehicle.

After the loading is over, the shipper or his representative must make sure that all the things are loaded, and there is nothing left to move and agree on the delivery address.

Delivery of cargo to the recipient

The carrier delivers the cargo to the recipient at the address specified by the shipper in their original application for service.

The shipper or his representative is obliged to meet the executor of the works, show the designated parking spot and the place of unloading.

Also, to be discussed is the unloading details at the delivery address – i.e. items of delicacy, furniture and the route to the delivery address

The deadline for filing claims

If you or your authorized representative is taking the item, we must be notified in writing of any loss or damage at the time of delivery to you or your agent or as soon as possible.

For the items we deliver, you must notify us in writing of any loss and damage within three days (72 hours) from the time of discharge.

If more than 72 hours have passed from the discharge, the claim will not be accepted.

You are responsible for:

Parking

Customers are responsible and are required to provide enough parking space to park the car ordered by the customer and load-unloading at the address of loading and unloading.

You will need to provide detailed information about the parking availability sin all places required.

Please take into account the size of the car you will be booking and let us know about all access issues, including height, width and weight restrictions around your property.

Any problems with access to properties should be described before a quote is provided.

Any delays caused by undescribed access issues will have to be paid for.

Parking will be required on the same side of the road as the property. If this is not the case, we should be informed. Any unexpected loading and unloading that requires crossing roads will be based on the discretion of the driver and must be in line with our health and safety policies.

Your responsibility

You must have all documents, permits, licenses and customs documents necessary to complete the removal.

Pay any parking costs or meters we incurred during the work.

You will ensure that you or any person on your behalf will be present when the goods are loaded or unloaded unless they are unloaded or loaded from the store.

When we provide you with supplies, receipts, invoices, worksheets, or other relevant documents, you must make sure that you or your authorized representative signs them as proof of receipt or delivery of goods.

Take all reasonable steps to make sure that nothing that needs to be removed is left behind, and nothing is taken away by mistake.

To provide adequate protection of goods intended for transportation (appropriately pack things and furniture or order this service in RSL or other company), if you think it is necessary.

Ensure that goods are not left unoccupied, and that premises are properly protected, or where other people, such as (but not only) tenants or workers, are present.

Prepare properly and stabilize all appliances or electronic equipment before removing them.

Empty, defrost and clean refrigerators and freezers. We are not responsible for the content.

Make sure that all household and garden appliances, including, among other things, washing machines, dishwashers, hoses, petrol lawnmowers, clean and dry, and there is no residual liquid left;

Please give us the correct and up-to-date contact address and phone number when taking out, transiting and/or storing goods.

Arrange proper transportation, storage or disposal of the carcasses listed in the paragraph

Except in cases of our negligence or breach of contract, we are not liable for any damages or damages, expenses or additional costs that may result from non-compliance with these duties.

Items that cannot be handed over or stored

Unless otherwise agreed in writing by the director or other authorized representative of the company, the following items should not be handed over for removal.

Potentially dangerous, damaging, or explosive items, including gas cylinders, aerosols, paints, firearms, and ammunition.

Jewelry, watches, trinkets, gems or metals, money, documents, securities, mobile phones, portable media and computing devices, stamps, coins or goods or collections of any similar kind.

Products that promote infection with parasites or other pests or cause contamination or contamination.

We will notify you in writing as soon as possible if any of the Goods we believe is health-threatening, contaminated or unhygienic or may cause pests or pests, and on what conditions we will be prepared to accept such Goods or whether we refuse to accept them. If we refuse to accept the goods, we are not responsible.

Perishable goods and/or items requiring a controlled environment. Any animals, birds, fish, reptiles, or plants.

Goods that require a special license or state permit to export or import.

Under no circumstances will we prohibit stolen goods, drugs, or pornographic material to be moved or stored by us.

If you send such items without our knowledge, we will make them available for your collection. If you do not take them away within a reasonable period of time, we may apply to the court for an order to dispose of any such items found in the batch.

You agree to pay any costs, expenses, damages, legal fees, or fines reasonably incurred by us in disposing of the goods.

Ownership of the goods

By concluding this Agreement, you guarantee that:

Items to be exported and/or stored are property or goods that your property without any legal fees; or

You have every right as the owner or any person of legal interest to enter into this Agreement, and you have been fully informed the owner of these terms and conditions before the conclusion of this Agreement.

If at any time after the implementation of this agreement, another person has or receives an interest in the goods, you will immediately inform us of your name and address in writing.

If you wish to transfer responsibility under this Agreement to a third party, you will let us know in writing, giving us their full name and address.

 Our agreement with them will remain in force until we receive the signed agreement from them as a third party.

Our responsibility for loss or damage

We do not know the value of your goods, so we limit our liability to a fixed limit per unit of goods. The amount of responsibility we accept under this agreement is reflected in our work expenses. If you want us to increase our liability limit on each item, you agree to pay a higher price for the work.

We are not responsible for goods confiscated, seized, taken out or damaged by customs or other government authorities unless such confiscation, arrest, seizure or damage arose directly as a result of Our negligence or breach of contract.

Damage to premises or property other than goods

Because third-party contractors or others are often present during collection or delivery, it is not always possible to determine who was responsible for the loss or damage. Therefore, our responsibility is limited as follows:

If we have caused loss or damage to premises or property other than goods to be removed as a result of our negligence or breach of contract, our liability is limited only to the repair of the damaged site.

If we have caused damage by moving goods indirect order, contrary to our advice, and in cases where the movement of goods following the instructions may cause damage, we are not liable.

If we are responsible for causing damage trash premises or property other than those transferred for export and/or storage, we must indicate this as soon as possible after the damage is detected, or no later than 72 hours after unloading the goods.

Responsibility exceptions

Arrival time

We will confirm the date and time of the booking when it will be posted. We will do our best to arrive with you on time. We cannot be held responsible for any delays caused by traffic or weather conditions. If you book after we have done another job, you will be given the estimated arrival time. We will try to meet this time, but in case of delay, we will call with a specified arrival time. We cannot be held responsible for the delays caused by previous work.

So, what are the exceptions to liability

We are not liable for damages or damage caused by a fire or explosion unless we have been negligent or have breached the contract.

We are not responsible for the loss, damage, or inability to produce the following products:

Bonds, securities, postage stamps of all kinds, manuscripts or other documents or electronic data records, mobile phones.

Plants or products that may contribute to infection with parasites or other pests or cause contamination or contamination

Perishable items and/or items requiring a controlled environment.

Furs, which cost more than 100 pounds, jewelry, watches, gems and metals, money, coins, documents. Any animals, birds, or fish.

We will not be responsible for delays or failure to provide services under this Agreement as a result: war, invasion, acts of foreign enemies, war (declared war or not), civil war, terrorism, uprising and/or military coup, natural disaster, adverse weather conditions, industrial action by third parties, scheduled navigation time, time of departure or arrival, congestion at ports or other such events outside our reasonable control.

Loss or damage caused by chemicals, biological, biochemical, radioactive, electromagnetic activity and/or weapons and cyberattack.

Except in cases of our negligence or breach of contract.

For any goods in cupboards, drawers, appliances, cardboard packaging, or other containers that are not packaged or unpacked by us.

Loss or damage to the porcelain, glassware, and fragile items if they have not been professionally packaged and unpacked by our Subcontractor or us. In the event of an accident with a packaged container owner, in the event of damage, regardless of the quality of the package, our liability is limited to 100 pounds or its actual value, depending on what is less.

For electrical or mechanical damage to any device, watch, computer, TV or other equipment, unless there is evidence of external damage.

Loss or damage to vehicles caused by scratches, dents, and breakage if you do not receive a status report from us before collection.

For any product that has a pre-existing defect or is inherently defective. For perishable products and/or items requiring a controlled environment.

Loss of structural holistic furniture made of CPD as a result of the destruction of the board.

None of our employees is held solely responsible for any loss, damage, delivery, errors, or omissions following the terms of this Agreement.

In the event of the goods being issued from the store, our liability is terminated when the goods are handed over to you or your authorized representative.

We are not liable for any damages or damage caused by us or our employees or agents in circumstances where:

there is no violation of this Agreement by us or any of our employees or agents

Such loss or damage is not a reasonably predictable outcome of any such violation.

Travel delays

Except in cases of negligence or breach of contract, we are not responsible for travel delays.

If it is not our fault that we are unable to deliver the goods to these, we may deposit them but as well as for any additional services, including storage and delivery, will be provided at your expense.

Any transit time we have specified is an appraisal and is based on the information we know at the time.

Transit time can vary depending on several factors beyond your control, including, among other things, changes in departure or departure dates made by the carrier/carrier, changes to routes used by the carrier/carrier, and port congestion.

The way and the way

We have the right to choose the method and route by which the work should be performed, and the place of storage. Unless otherwise agreed upon in writing in our offer, other places/volume/capacity on our vehicles and/or container can be used for shipments of other customers.

Our right to hold the goods (collateral withholding)

"Bail" is the legal right of the carrier to withhold the goods until the customer pays all the remaining payments.

We will have the right to withhold and ultimately dispose of certain or all of the goods if you do not pay the fees and any other payments due to the present or any other Agreement.

Disputes

In the event of a dispute arising from this Agreement, which cannot be resolved, either party may attribute it to the low-cost, independent Alternative Dispute Resolution (ADR) scheme provided by the British Carriers Association (BAR).

Under this scheme, the case will be considered by an accredited independent organization ADR. The appeal to the independent ADR scheme is subject to certain restrictions.

Our right to subcontract work

We reserve the right to subcontract work for some or all of the work.

Applied law

Any dispute between us will be governed by non-exceptional legislation and the jurisdiction of the English laws of England and Wales courts. If you currently reside or move outside the jurisdiction of the United Kingdom courts, alternative laws or jurisdictions of local courts may apply under our written agreement before starting work or service.